Job Description

divh2Security Manager/h2pThe MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package./ppThe MFAH is currently seeking a dependable, protection professional with demonstrated leadership skills and a strong sense of integrity. The Security Manager plays the critical role of leading a team of Security Officers who are tasked with protecting objects on display and maintaining order in their assigned galleries or those assigned to maintain order, reduce injury, assist visitors, and reduce property loss at the Museum./ppTitle: Security Manager/ppReports to: Assistant Head of Security Galleries/ppClassification: Exempt/ppSchedule: 40-hour work week (Wed-Sun but they will be required to work on Monday holidays and occasionally on other days)/ppOvertime: No/ppBenefits: Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts/ppWork Location: All MFAH Facilities/ppSalary: $49,490/yr/ppJob Summary: The Security Manager reports directly to the Assistant Head of Security Galleries and is responsible for providing day-to-day leadership to a team of security officers./ppAs the first level of management, the Security Manager is the face of the department to guests, volunteers, and staff. In this role, you will oversee teams of security officers who are responsible for ensuring both the physical security of the facilities and its assets, as well as the safety of all occupants the protection of Museum gallery spaces, the objects therein and the safety of all occupants by observing, reporting, and responding to activities within their assigned galleries./ppLeadership Responsibilities:/pulliProvide direct leadership to team of up to 20 Security Officers/liliConduct roll call, take attendance and make daily post assignments/liliCounsel Security Officers, both verbally and in writing, related to job performance/liliPartner with the AHSO to complete performance evaluations/liliComplete written reports on security- and safety-related incidents/liliConduct individual and group training sessions on security related topics/liliConduct Security briefings and orientations for new Security team members as needed/liliImplement museum and security department policies and procedures fairly and consistently/liliMentor, train, and develop staff./liliMaintain a visible presence in assigned galleries to provide leadership and assist Museum guests./liliCreate a detailed end-of-shift report containing relevant daily information to share with incoming Security Manager(s) and Security Officers to ensure all shifts are informed of museum activities and incidents/li/ulpGeneral Responsibilities:/pulliResponsible for coordinating and supervising the daily operations of the MFAHs Security Officers; this includes daily report writing, security officer scheduling, performance management, payroll processing and the completion of comprehensive incident reports/liliEnsure security officers maintain a neat and tidy appearance at all times in accordance with established security department guidelines and carry required equipment/liliAccountable for the personal safety of all occupants of any MFAH-owned facilities and ensures the protection of all MFAH-owned assets/liliVerifies all third-parties (such as caterers, vendors, contractors, and other affiliates) follow MFAH Security policies and procedures and is able to apply corrective measures as necessary/liliInteract with guests to give directions, provide information and consistently enforce museum rules/liliThoroughly and routinely conducts the MFAH Security opening and closing procedures for all MFAH-owned properties, ensuring that all facilities remain secure/liliServes as a member of the museum emergency response team, this position is designated as an Essential Employee and may be required to report to work, or to remain at work, during inclement weather or other emergency situations/liliProvides guidance, solutions, and resources for all MFAH staff, and its affiliates, in relation to Security procedural issues or incidents and ensures the adherence of all MFAH Security procedures, processes, and policies/liliAppropriately escalates Security issues and work performance issues to the proper personnel as necessary/liliEnsure adherence to department procedures, processes, and policies/liliMaintains and fosters effective working relationships with individuals and departments across a variety of areas within the MFAH/liliParticipate in department projects and initiatives and provide knowledge and leadership in cross-functional project teams/liliAct as a resource for staff on procedural questions and concerns; provide solutions and escalate certain issues to the appropriate personnel/liliReceive, address, and record accolades, comments and complaints from guests/liliManages and monitors Security staffing to ensure an adequate level of security coverage is provided at all times/liliIssue and collect equipment such as uniforms, radios and keys/liliEnsure security officers understand and comply with post and special orders, department policies and operating procedures/liliTake charge of assigned areas during building evacuations and other emergencies; ensure that security officers are knowledgeable of emergency procedures/li/ulpSkills, Knowledge, Abilities:/pulliStrong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of guests/liliDemonstrated track record of managing a diverse work force, including hiring, training and motivating staff/liliMust be proficient in English, both written and verbal communications skills/liliPresent a neat and tidy appearance at all times in accordance with established security department guidelines/liliAbility to write clear concise preliminary investigative reports, interview witnesses, victims, etc./liliFlexibility to work various shifts if needed and to work special events going past shifts schedule/liliSound decision-making abilities/liliAbility to obtain and maintain First Responder, CPR and other related certifications on a yearly basis/liliAbility to administer First Aid and CPR, including carrying first aid equipment and assisting with lifting and moving victims, if required/liliPossess outstanding customer service skills and the ability to remain calm in the face of diverse and high stress encounters, i.e.: fire, medical emergency, extremely aggravated guests, and workplace violence situations/liliPossess basic computer skills and be able to learn software applications used by the department/liliAbility to use radios, telephones and other equipment that may be assigned/liliMay be designated as essential personnel and required to report to work or remain at work during inclement weather or other emergency situations/li/ulpEducation and Experience:/pulliBachelors degree and/or five years of related experience/liliMust have a minimum of three years of experience in directly supervising and managing a team of security employees/liliMust be proficient with Microsoft Office and have basic business acumen/liliQualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation/liliMust have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety/liliSecurity personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security/liliAll applicants are required to have a valid state issued ID or driver license in order to complete the application process/liliBilingual is preferred/li/ulpWorking Conditions and Physical Demands:/pulliAbility to stand and walk for long periods including using stairs/liliMust have accurate vision (22/20 or 20/40 with corrective lens acceptable)./liliAbility to distinguish standard colors/liliAbility to hear normal conversation at a distance of 15 feet/liliMust be able to lift, push and pull 50 lbs./li/ululliDuties require standing for long periods of time and/or walking distances and climbing stairs throughout the work shift/liliWorking conditions may be indoors or outside, depending on assignment. When working outside, inclement weather may/li/ul/div

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