Customer Service Representative Leverage your customer service expertise and provide billing support to a company's Spanish or French speaking customers, all from the comfort of your own home! About Parkes & Co. Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss. What to Expect: What's needed to provide customer support for this client - Assisting Spanish or French speaking customers - Assisting callers with billing, support or technical inquiries - Determining offerings customers are missing - Making upgrade and add-on service recommendations - Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) - Coding sales accurately and completely What It Takes to Succeed: Must-have qualities and capabilities - Familiarity with company processes and policies - Clear, confident and professional communication skills to build trust and rapport - Understanding of "client call flow" - Quick-thinking management of client needs - Assertiveness to promote additional products and services - Empathy and a sincere desire to assist and prioritize the customer - Tenacity to understand and deliver on customers' needs Education Necessary: No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss. What You'll Be Doing: Providing great inbound, billing customer service calls. What You Need to Get Started: - Apply - A computer - High speed wired Internet (No WiFi) - Phone with headset - Pass a background screening This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Parkes & Co.
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