Job Description

Job Description

Job Description

Cookies, smiles, and unforgettable stays on the evening shift. At DoubleTree, our Guest Services Agents are more than front desk staff... they’re memory makers. From the moment guests are greeted with our signature warm chocolate chip cookie, they know they’re somewhere special. We’re looking for a friendly, reliable, and guest-focused Guest Services Agent to join our team and help us deliver the exceptional service Hilton is known for.

What You’ll Be Doing:

• Welcome guests with warmth and professionalism during check-in and check-out
• Confirm reservations, assign rooms, issue keys, and explain hotel amenities and services
• Provide recommendations on local attractions from the Tulip Time Festival to Lake Michigan beaches
• Use up-selling techniques to enhance the guest experience and increase revenue
• Respond quickly and sincerely to guest requests, questions, and concerns
• Resolve guest issues efficiently, ensuring satisfaction and loyalty
• Manage guest communications, including receiving and delivering messages accurately

What We’re Looking For:

• A warm, outgoing personality with a passion for hospitality
• Strong communication and multitasking skills in a fast-paced environment
• Basic computer skills: experience with reservation systems is a plus (training provided)
• Prior hotel or customer service experience preferred, but not required, we’ll train the right person

Why You’ll Love It Here:

• Competitive pay and Hilton team member travel discounts worldwide
• On-the-job training and career development opportunities
• Evening shifts that let you start your day on your own time
• A positive, inclusive work environment where your contributions are valued

Come join a team where you can make a difference, one warm cookie and smile at a time.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Job Tags

Similar Jobs