Job Description

Customer Service Leader

Company: Majors Management

Reports to: Store Manager

Job Type: Part or Full Time

Location: Onsite

Primary Responsibilities:

• Meet company customer service standards.
• Follow company cash control policies and procedures.
• Adhere to all laws and regulations regarding the sale of any government regulated products and services.
• Obey company and health department safety guidelines for food preparation.
• Detail cleaning of store interior and exterior according to company standards.
• Stock and rotate products including coolers and/or freezers.
• Complete training activities and meet minimum job performance standards.
• Follow the company's general rules of conduct and code of ethics.
• Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
• Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
• Other duties as assigned.

Qualifications:

• Time Management
• Action Oriented - not fearful of acting with minimum planning.
• Customer Focus - act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
• Determination - seldom gives up before finishing, especially in the face of resistance or setbacks.
• Essential Functions - capable of working in a fast-paced environment that requires being on your feet for an extended period of time.
• Handle Hazardous Materials- 5%

Education and/or Experience:

• Customer service experience desired
• Ability to perform multiple tasks at one time
• Read, understand, and speak English at an eighth-grade level

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

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