Customer Service Coordinator I Job at Computer Task Group, Inc, Tarboro, NC

cHg3R0R2UmIxSHRZejFsMHA2Mzk2UWpVTFE9PQ==
  • Computer Task Group, Inc
  • Tarboro, NC

Job Description

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

Type: Contract
Job Title: Customer Service Coordinator I
Location: Tarboro, NC
Candidates must be able to commute and work onsite in Tarboro, NC
Pay Rate: $15.50/hr
Work Hours: M-F 9:30am–6:00pm

Education: High school diploma or equivalent required

Overview
Join a high-performing customer operations team as a Customer Service Coordinator I, serving as the first point of contact for a large North American customer base. This role is ideal for candidates with strong call center experience who thrive in fast-paced, high-volume environments and excel at multitasking across systems while delivering exceptional customer service.

Top Responsibilities

  • Handle high-volume inbound calls and emails related to orders, inquiries, and issue resolution
  • Perform accurate order entry and order management across a large customer base
  • Manage and resolve cases using CRM tools (e.g., Salesforce or similar)
  • Provide timely information on pricing, inventory, shipping, and product details
  • Troubleshoot customer issues and initiate corrective actions independently
  • Partner cross-functionally with internal teams to resolve inquiries efficiently
  • Maintain accurate customer account data and ensure timely follow-up on all requests

Required Qualifications

  • 2+ years of customer service experience (call center preferred)
  • Strong ability to multitask across multiple computer systems
  • Excellent communication skills (verbal and written)
  • Proven ability to work in a high-volume, fast-paced environment
  • Detail-oriented with strong problem-solving skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Typing speed of ~50 WPM

Preferred Qualifications

  • Experience with Salesforce or other CRM systems
  • Experience with order management/ERP systems (e.g., PeopleSoft or similar)
  • Background in life sciences or related industry

What Makes You a Fit

  • Customer-focused with a professional and positive attitude
  • Reliable, dependable, and highly organized
  • Able to adapt quickly and manage changing priorities
  • Strong team player with the ability to work independently

Additional Information

  • No third party resumes will be accepted
  • Drug testing and/or other employment-related inquiries may be conducted
  • CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
  • CTG is an Equal Employment Opportunity employer
  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nyasia.Rooks@ctg.com.

Job Tags

Contract work, Work at office, Local area

Similar Jobs

DataAnnotation

AI Training Copy Editor (Remote) Job at DataAnnotation

 ...chatbots and assessing their outputs. Ideal candidates are detail-oriented with excellent English fluency. This opens a unique opportunity for remote work, with hourly payments starting at $20+, along with bonuses for high-volume projects.#J-18808-Ljbffr DataAnnotation

Purple Wave Auction

Territory Sales Manager Ft. Meyers Florida Job at Purple Wave Auction

Description Purple Wave is growing in Southwest Florida, and we're looking for a driven Territory Sales Manager to lead business development across the Fort Myers market. In this client-facing role, you'll build and nurture long-term relationships with heavy equipment...

Engineering and Manufacturing Company

Electrical Maintenance Technician Job at Engineering and Manufacturing Company

 ...Qualified Electricians will have most, if not all, of the following skills and experience: ~8+ years of proven experience with electrical maintenance and troubleshooting for facilities & industrial equipment. ~ Experience with electrical circuits/systems up to 480... 

Social SG

Onsite Retail Event Coordinator - Entry Level Impact Job at Social SG

A dynamic event marketing firm in Atlanta is seeking an Entry Level Assistant Event Coordinator to help create engaging retail events. In this role, you will apply sales and marketing techniques, build client relationships, and solve problems on the go. While previous sales... 

ALOIS Healthcare

Travel RDN - Registered Dietitian Nutritionist - $2,044 per week Job at ALOIS Healthcare

 ...ALOIS Healthcare is seeking a travel RDN - Registered Dietitian Nutritionist for a travel job in Richmond, Virginia. Job Description & Requirements ~ Specialty: RDN - Registered Dietitian Nutritionist ~ Discipline: Allied Health Professional ~ Start Date...