Job Description

Job Description

Job Description

New Role: Patient Care Navigator (MA Preferred)

Rate: $25–$27 per hour

Helping patients feel supported, informed, and connected every step of the way.

About the Role

We’re looking for a Patient Care Navigator who genuinely enjoys helping people and guiding them through their healthcare journey.

In this role, you’ll be the bridge between our patients and the programs we offer, making sure they feel confident, educated, and supported both before and after their visits. You’ll introduce patients to services like Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Home Care, and Adult Day Care, helping them access the care that fits their needs best.

This is a hands-on, patient-facing role for someone who is kind, approachable, and loves educating others.

What You’ll Do

Guide & Support Patients

• Help patients navigate their care options in a simple, clear, and supportive way
• Connect patients to programs like RPM, CCM, APCM, Home Care, and Day Care services
• Be a go-to person patients can trust for answers and direction

Educate & Empower

• Explain our programs in a way that’s easy to understand
• Show patients how to use devices (like RPM equipment) when needed
• Make sure patients feel confident managing their care

Prepare & Follow Up

• Review patient schedules ahead of time to identify who may benefit from certain programs
• Check in with patients before or after visits to guide next steps
• Ensure no patient “falls through the cracks”

Coordinate Care

• Help patients schedule appointments and services
• Assist with Primary Care Provider (PCP) changes if needed
• Work closely with providers and team members to ensure smooth care transitions

Create a Great Experience

• Build real relationships with patients
• Bring positive energy and compassion into every interaction
• Make every patient feel seen, heard, and cared for

What We’re Looking For

• Medical Assistant (MA) background preferred
• Experience in a patient-facing healthcare role
• Strong communication skills, you can explain things simply and clearly
• Comfortable teaching patients and demonstrating devices
• Organized, reliable, and proactive
• Haitian Creole-speaking required

Who You Are

• Naturally kind and patient
• Easy to talk to and approachable
• Passionate about helping people
• A problem-solver who takes initiative
• Eager to learn, we’ll train you on everything you need

Why Join Us

• You’ll make a real impact in patients’ lives every day
• Supportive, team-oriented clinic environment
• Training provided on all programs and services
• Opportunity to grow with a modern, patient-centered practice

If you’re passionate about helping others and want to play a meaningful role in improving patient experiences, we’d love to hear from you. Apply today and be part of a team that truly makes a difference.

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