Job Description

Job Description

Job Description

Description: About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Reporting to Patient Education Manager, the Certified Diabetes Educator provides comprehensive diabetes self-management education and support to patients, helping them understand their condition, manage medications, adopt healthy lifestyle behaviors, and prevent complications. Using evidence-based guidelines, the educator conducts individualized assessments, develops tailored education plans, and collaborates with physicians and interdisciplinary care teams to optimize clinical outcomes.

We are seeking a Certified Diabetes Educator to serve as a clinical resource for diabetes management, promotes patient empowerment, and supports ongoing program development and quality improvement initiatives. This position plays a key role in supporting the Customer Success Team, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Provides individualized and group diabetes education, teaching patients evidence based self-management skills related to nutrition, medication use, glucose monitoring, and lifestyle modifications
• Conducts drug utilization reviews to evaluate medication adherence, appropriateness, dosing, and potential interactions, and collaborates with providers to optimize diabetes pharmacotherapy
• Delivers patient counseling on disease understanding, insulin and non-insulin therapies, injection techniques, and strategies for managing hypo /hyperglycemia, ensuring comprehension through teach back methods
• Serves as a clinical resource to providers and collaborates with interdisciplinary teams to improve patient outcomes and supports a unified approach to diabetes care.
• Ensures required courses, continuing education (CE), and compliance trainings are completed in accordance with state board requirements and company policy
• Partners cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences

• Education : Bachelor’s degree in nursing (Required)
• Licensure/Certification : Active nursing license and Certified Diabetes Care and Education Specialist (CDCES) Certification
• Experience :
• 3-5 years of experience as a diabetes educator (Required)
• 5+ years of experience as a diabetes educator (Preferred)
• Knowledge, Skills, & Abilities :
• Knowledge of evidence-based diabetes care; diabetes self-management education and support (DSMES) principles; pharmacotherapy for diabetes and comorbidities; nutrition, physical activity, and lifestyle counseling fundamentals; glucose monitoring technologies; and relevant regulations and documentation requirements (Required)
• Knowledge of advanced device therapies; pediatric, gestational diabetes, older adults, renal impairment, and/or complex cardiometabolic diseases; and behavioral integration pathways (Preferred)
• Clinical assessment, patient education, and health literacy skills (Required)
• Excellent written, verbal, and interpersonal communications skills (Required)
• Medication management support and documentation skills (Required)
• Program development, quality improvement, and data management skills (Preferred)
• Ability to triage, escalating urgent concerns where needed and to collaborate with the care team (Required)
• Ability to facilitate group classes and workshops and develop individualized education plans (Required)
• Ability to serve as a clinical resource and drive medication access solutions (Required)

Work Environment

• Location : On-site
• Schedule : Availability from 8:00 A.M. to 8:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Patient Education, Customer Success, Pharmacy Operations, and senior leadership teams. This role may also have meetings with external vendor and consultant partner representatives

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams

Status: Full-time
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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