Job Description

Account Executive - PBM

Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.

Liviniti is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team.

We are currently seeking an Account Executive. This is a fully remote/work from home position.

Role and Responsibilities

The Account Executive's primary duty is to maintain and expand relationships with the Company's customers, vendors, and internal and external contacts to ensure needs and expectations are met and business is retained.

• Establish and maintain goodwill. Develop productive and professional relationships with customers and their associated vendors. Work independently giving great attention to detail and displaying the initiative to prevent and resolve issues. Serve as a superior problem solver.
• Perform duties with a strong degree of organization/prioritization skills and understanding overall business goals. Follow through on all tasks to the point of resolution in an educated, accurate, and timely fashion. Collaborate with team members to ensure a smooth customer experience. Coordinate internal and external resources, to meet account performance objectives.
• Proactively lead the account management process fostering and developing an effective team environment.
• Responsible for overall growth, retention, and strategic planning for accounts. Such responsibilities include assisting in securing new accounts, managing the onboarding processes, promoting new products and solutions to customers, delivering and interpreting reports, consulting with customers by phone or in person, and communicating needs of the customer to other team members.
• Make certain the timelines of project implementation are met
• Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities
• Conduct benefit review presentations
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.

• Servant culture
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

Required Skills and Competencies

• Business Acumen.
• Communication Proficiency.
• Customer/Client Focus.
• Organizational Skills.
• Collaboration Skills.
• Results Driven.
• Sense of Urgency

Supervisory Responsibility

This position does not have any direct supervisory responsibility.

Position Type and Expected Hours of Work

• Full-time/Salaried/Exempt.
• Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 8:00AM to 5:00PM CT. We cover clients from West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends and holidays pursuant with industry demands.

Travel

This position requires up to 50% travel. Frequent travel is outside the local area and overnight.

Required Education and Experience

• Bachelor's degree in health administration, business, I/O Psychology or related field required
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• An excellent facilitator/fixer who is experienced in resolving conflicts between different parties for a resolution
• A decisive individual who possesses a strategic focus as well as an operational, implementation and detail-oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus
• Ability to work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who can work with minimal amount of supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Must demonstrate strong negotiation and communication skills and excel under pressure
• Experience preparing and interpreting reports
• Proficient in Microsoft Office and industry related software programs

Preferred Education and Experience:

• MBA or equivalent.
• (4) years external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment.

Liviniti, LLC and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D

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